Customer Experience in Financial Services
Опубликовано 01 мая, 2011
Дата начала: Вт, 20 марта 2012, 07:00:00 +0000
Дата окончания: Вт, 20 марта 2012, 18:00:00 +0000
Место проведения: Лондон, Великобритания
Marketforce’s 2nd Annual Conference: Creating customer-centric operations: debating innovative strategies to enhance the customer journey.
At Customer Experience in Financial Services delegates will:
Hear from industry leaders including CEOs and Directors of Customer Experience from across the retail financial sector
Debate the business case for customer experience programs, and the key areas for investment
Learn about the challenges and opportunities of social media, as both a way to engage and with and increase understanding of your customers
Explore the possibilities for creating a customer-centric culture at the heart of your business
Meet your peers from banks, insurers, pension providers, fund managers, outsourcing providers, IT solutions and consultancy services
Подробная информация // Detailed information
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